Account, billing and technical help
Use the dedicated support page for account access, subscriptions, payments, technical issues and safety reports.
Open Customer Support →General enquiriesinfo@conest.org.uk
For general information, professional interest, partnerships, media enquiries and questions about CoNest.
Email CoNest →Data and information requests
Requests for personal data, court records, legal disclosure or other authorised information should follow the dedicated data and information request process. This helps CoNest verify identity, authority and scope before records are searched or disclosed.
CoNest Labs
Please use the correct address for the type of item you are sending.
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
Unit 171392, Courier Point
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FH
UK
Before sending an email
- Use the email address connected to your CoNest account where relevant.
- Give a clear summary of the issue and the page or feature involved.
- Do not send passwords, payment details or security credentials.
- Do not attach court, medical or child-related documents unless specifically requested through an approved secure method.
Safety and emergencies
Email inboxes are not monitored as an emergency service. If someone is in immediate danger in the UK, call 999. For urgent safeguarding, legal or medical concerns, contact the relevant qualified service.