Designed for calm, responsible and child-centred use.

• Collect only the information needed to provide the service.
• Protect accounts and sensitive information with appropriate safeguards.
• Make privacy and sharing choices understandable.
• Design features to support organisation, not escalation.
• Respond seriously to reports of misuse or safety concerns.

Users must only add information they are entitled to use and share. Do not upload unlawful, threatening, abusive, discriminatory or deliberately misleading content. Do not use the service to harass, intimidate, monitor or impersonate another person.

Take particular care before adding information about children, health, schools, addresses, court proceedings or other people. A court order, professional instruction or legal restriction may limit what can be shared.

• Use a strong, unique password and do not share login details.
• Keep your email account and devices secure.
• Sign out on shared devices.
• Check recipients and sharing settings before sending information.
• Tell us promptly if you believe an account has been compromised.

CoNest is an organisational and communication service. It is not a court, legal adviser, emergency service, safeguarding authority, contact supervisor or substitute for professional support.

CoNest cannot determine whether an allegation is true, enforce a court order, decide parenting arrangements or guarantee that another person will use the service appropriately.

Report suspected misuse, account compromise, abusive conduct or a safety issue to customerservice@conest.org.uk. Include enough information for us to understand the issue, but do not email unnecessary sensitive documents.

General questions can be sent to info@conest.org.uk.

You can also visit the contact page.